You are eligible to cancel your order only before the product has been shipped. If your order has already been shipped, we are unable to process the cancellation. In the event that your cancellation request is received before the shipment process begins, a full refund will be issued.
You may return items within 14 days of receiving them, provided that:
The items are unused and in their original condition.
The items are in the original packaging, and the tags remain intact.
To initiate a return, please follow the instructions included in the email you received after your purchase. Return the item(s) to the specified address. Once we receive and inspect the returned items, we will process a refund to the original payment method.
Return Shipping Cost: Unless the return is due to an error on our part (e.g., receiving the wrong or defective item), the customer is responsible for the return shipping fee, which is $10.
Refunds will be processed to your original payment method. Please allow 5-10 business days for the refund to appear in your account after we have confirmed the return.
We accept exchanges within 14 days of receiving your order, without requiring a reason for the exchange. To qualify for an exchange:
The items must be unused, in the same condition as when received, and in their original packaging.
To exchange an item, please follow the instructions in the email you received. Return the item to the specified address, and once we confirm the returned item’s condition, we will send you a replacement of equal value.
Exchange Shipping Fee: Unless the exchange is due to an error on our part (e.g., defective or incorrect items), the customer is responsible for the exchange shipping cost, which is $10.
Refunds: All refunds will be subject to a $10 shipping fee, except when the return is due to our mistake (e.g., incorrect or defective items).
Exchange Policy: Only one exchange per item is allowed. You may opt for either a full refund or a single exchange.
If you receive a damaged or defective item, please contact us within 14 days of receipt. We will arrange for a return and either issue a refund or send you a replacement.
If you have not received your refund, please check the following:
Review your bank or credit card account.
Contact your credit card company or bank, as there may be some processing time.
If you still haven't received your refund, please contact us.
Company Name: FuzzPlace
Address: 3597 Southern Street, New York, NY 10011
Email: [email protected]